Below are the terms and conditions that apply to all purchases made through our website. By placing an order, you agree to these conditions.
1. Payment Methods
- We accept payment via credit card and bank transfer.
- Card payments on Tradschool.com are securely processed via Stripe, a trusted payment processor.
- We do not retain your payment card details.
- Payment details are transmitted directly to Stripe via a secure, encrypted connection.
2. Order Processing
- Unless otherwise indicated, books are printed on demand to ensure sustainability and minimize waste.
- Orders are processed within 5 business days from the date of payment confirmation.
3. Delivery Information
- Shipping costs are 3€ worldwide, regardless of your location.
- Delivery services may vary depending on your destination, and we reserve the right to choose the most suitable carrier for your order.
- The estimated delivery time is 7 to 14 days worldwide after processing. However, delivery times may vary based on your location and external factors beyond our control.
4. Returns and Cancellations
- In accordance with EU law, you have the right to return your order within 14 days of receipt without providing a reason.
- To initiate a return, the item must be in its original condition, unused, and accompanied by proof of purchase.
How to Request a Return:
- Contact us via email at info@tradschool.com.
- Provide your order number and reason for the return.
- Once approved, return the item to the provided address.
5. Refunds
- Refunds for returned items will be processed within 7 days after we receive the returned item.
- Refunds will be issued to the original payment method.
6. Customs and Import Duties
- Orders shipped outside the EU may be subject to customs duties or import taxes. These charges are the responsibility of the buyer.
7. Changes to Orders
- Once an order is placed, modifications or cancellations may only be accepted if requested within 24 hours of the order being submitted.
8. Liability
- While we strive to ensure the accuracy of product descriptions and delivery timelines, Tradschool.com is not liable for delays caused by external factors such as customs, weather conditions, or carrier issues.
9. Contact Information
For any questions regarding your order, you can contact us at:
- Email: info@tradschool.com
10. Updates to Sales Conditions
- We reserve the right to update these sales conditions at any time. Changes will apply to all orders placed after the changes are published on our website.
Français